Support

Maintenance Recommendations

  • Never run the pump dry because the water/liquid keeps the motor cool
  • Running the pump dry may overheat and burn the motor and will void any warranty
  • Keep the pump dry when not in use, drip dry is fine
  • Keep the pump handle section dry to avoid potentially dangerous shock:
    • If you need to run the pump in the rain or snow, cover the handle and battery with a waterproof covering such as a plastic bag to keep it dry
    • If you need to run the pump deep into the water, keep the handle section above the water level

Troubleshooting Tips

  • If pump does not turn on:
    • Check battery by using it on another tool
    • remove pump filter and check for pebbles or small objects in the impeller
    • use a pencil size stick and gently move the impeller in both directions to loosen any lodged pebbles, careful not to break the impeller blades
  • If pump is free of pebbles, then you may need to send your pump in for motor replacement or repairs.
  • See Terms and Conditions to determine if your order is covered by warranty. If you determine it is covered, then follow the instructions to send your pump in for repairs. https://rabbitpump.com/terms-and-conditions
  • If your pump is no longer covered by the warranty, then you can order repair services and send in your pump for repairs here: https://rabbitpump.com/product/rabbit-pump-repair-services
  • Please feel free to contact our Customer Support for any questions. We are glad to walk you through the troubleshooting tips and help with steps for repairs/replacement.